Can a Healthcare Coach provide support to a family on an evening or weekend?
Yes. We understand caregivers and their families are often too busy during the day to stop and huddle up with their Healthcare Coach. That’s why we’ve made it as easy as possible for our members and their Healthcare Coaches to quickly exchange messages through our platform – no different than texting.
If the family needs to hop on a conference call or video chat with their Coach during the evening or weekend, our Coaches usually do their best to be able to accommodate if they have some advanced notice. Of course, we can’t always guarantee our Coaches’ availability after hours – they do also have families themselves! That said, we have amazing people that don’t ever want to see a family they’re working with go through this process alone, so we’ve seen many instances where they’re doing whatever they can to make themselves accessible.