Have questions about our individual membership? Check out these frequently asked questions and answers about our Caregiver Support Platform.
How do I start a case with a Care Coach?
Once I create a case on Cariloop, how do I access it?
Do I have to go download the Cariloop app?
How do I upload important documents to my case file?
How do I invite my family members to join the case?
Are there any additional costs to work with my Care Coach?
Will my Coach continue working with me, even after my loved one’s immediate issue is resolved?
What kind of experience does the Care Coach have? How can I be certain they are qualified to help me with my loved one’s care?
Do I need a HIPAA agreement to work with Cariloop?
How long does it take to construct a plan for my loved one once I start working with my Coach?
Can I invite my doctor or attorney to join my case? If so, how is this accomplished?
Can I speak with a Care Coach on the phone or am I limited to posting in my case file?
Do I need to be the primary point of communication with the Care Coach or can my sibling also ask them questions?
My wife’s sister recently received a cancer diagnosis. Can my Cariloop membership help support my sister-in-law?
What should I do if I forget my login information?
Can Cariloop help me figure out what to do for my loved one who has memory loss issues?
I’m starting to think my loved one is no longer safe living at home. Can Cariloop offer advice?
What if my parent is already living at a nursing home, but it’s getting too expensive. Can my coach find a new place that meets our budget?
I’m not very tech savvy. Is your portal hard to use?
If I’m taking care of a parent, can they also use the case management portal? What are the restrictions, if any, to adding new people to the case?
Can Cariloop help transfer medical documents to other providers?
How does Cariloop know which care facilities will best fit my loved ones needs if he or she lives out of state?
Will Cariloop speak directly to facilities to help me plan for my loved one’s care?