Cariloop Individual FAQs

We know how stressful caregiving can be, so we’ve worked very hard to make sure that getting started with Cariloop is as streamlined as possible. To set up your case with a Care Coach, simply click here.

You can log back into your case file any time by going to https://www.cariloop.com and clicking the “Member Sign In” button in the top right corner.

Our application is all browser based, which means it works on any PC, Mac, tablet, or smart phone and runs most effectively in browsers such as Chrome, Edge, Safari, or Firefox. We designed it this way so that when you first call in needing our help, we can get you started as quickly as possible without needing to download anything.

You can upload files and documents securely to your case file in one of two ways:

Method #1:

• Go to your Documents tab across the top menu and click the “Upload Document” button.
• Select the file from your device or the cloud to upload.
• Name the file appropriately before you click the “Upload” button.

Method #2:

• Go to your Discussions tab across the top menu and click the “Add Discussion” button.
• Enter a subject and supporting text to categorize your discussion/document.
• Click the “Attach Document” button and select the file you want to upload with your discussion.
• Click the “Post” button to post the discussion and document.

Go to your Care Team and click on the “Invite Someone” button in the top right corner. You’ll then be prompted to fill in the person’s name and email address. Once you hit send, an email will be sent to your family member asking them to join the case.

No. Your membership grants you unlimited access to Cariloop’s Care Coaches and case management portal. Any time you need us, we are here to help!

Yes. Our Coaches are committed to walking with you through your entire caregiving journey. So long as you are a Cariloop member, your dedicated Care Coach will be there for you any time you have an issue or a question.

All our Care Coaches are licensed or certified healthcare professionals with a minimum of 10 years of experience in fields including nursing, social work, case management, therapy, counseling, and more. When you begin your journey with Cariloop, we pair you with a Coach whose expertise best matches your specific caregiving situation.

No. If your Coach ever needs to discuss your situation with a healthcare provider, your Coach will ask you to sign and store a HIPAA form on the Cariloop portal.

Every caregiver’s story requires its own unique amount of time and dedication to resolve the issue at hand. Any time you post in your case file, our Coaches are trained to be responsive within two hours maximum although many times they are even faster than that. We are committed to equipping and supporting you in your caregiving journey as quickly and efficiently as possible.

Yes. As the owner of your case file, you have complete control over who has access to your case. Your doctor or attorney is more than welcome to join your case if you invite them to do so. Anyone you invite will be required to create a Cariloop username and password upon joining your case.

Our Care Coaches will have the quickest response time when you post in your case file. However, our Coaches are also available via phone call or video chat when necessary.

Anyone who you have granted access to your case file can post discussions and upload documents to your case file. Therefore, your siblings can communicate directly with your Care Coach via the portal at any time—no need for you to spend extra time being the mediator.

Yes. A Cariloop membership provides support to the people caring for whomever you consider family–your sister-in-law, spouse, aunts and uncles, best friend or even neighbor. The membership cost is based on the number of loved-ones being cared for.

Simply click the “Forgot password?” button on the login home page https://plan.cariloop.com and enter your email. Instructions for resetting your login information will be sent to the email that you entered.

Yes. Memory care is one of the many challenges that our Coaches have helped family caregivers just like you face with their loved ones.

Yes. We understand how difficult conversations like this one can be, and our Coaches will be there to support you with everything from conversation starters to expectation management. We’ll also help you explore your loved one’s options for what’s next—whether this means searching for a professional caregiver or considering facility options.

Yes. Our Coaches are committed to finding options that best match your loved one’s care situation. Our core value of integrity requires our Coaches to provide the most objective and transparent recommendations possible.

Not at all! Our online portal is specifically designed with you in mind. When you sign in to our site, you will only find the elements necessary to effectively communicate with your family and your Care Coach.

Absolutely! All family members, including the loved one you are caring for, are more than welcome to use the portal if you decide to invite them into your case file. Adding and removing people from the case file is left up to the owner of the case file.

No. Our portal is best suited for organizing and storing important documents rather than transferring them. However, our mobile-friendly web app does allow you to easily access and share these documents with providers when necessary.

Your Care Coach will do whatever research is necessary to find care facilities that are most appropriate for your loved one’s situation. The questions that our Coaches ask during the search process are applicable to every care facility, no matter what state you live in.

Yes. Our Coaches will contact facilities during the search process to ensure that a facility will be a good option for your loved one.