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  • EMPLOYERS
  • INDIVIDUALS
  • TESTIMONIALS
  • RESOURCES
  • ABOUT
    • OUR TEAM
    • MEDIA
    • CAREERS
    • CONTACT US
  • SIGN IN

Cariloop Individual FAQs

Have questions about our individual membership? Check out these frequently asked questions and answers about our Caregiver Support Platform.

How do I start a case with a Care Coach?

We know how stressful caregiving can be, so we’ve worked very hard to make sure that getting started with Cariloop is as streamlined as possible. To set up your case with a Care Coach, simply click here.

Once I create a case on Cariloop, how do I access it?

You can log back into your case file any time by going to https://www.cariloop.com and clicking the “Member Sign In” button in the top right corner.

Do I have to go download the Cariloop app?

Our application is all browser based, which means it works on any PC, Mac, tablet, or smart phone and runs most effectively in browsers such as Chrome, Edge, Safari, or Firefox. We designed it this way so that when you first call in needing our help, we can get you started as quickly as possible without needing to download anything.

How do I upload important documents to my case file?

You can upload files and documents securely to your case file in one of two ways:

Method #1:

  • Go to your Documents tab across the top menu and click the “Upload Document” button.
  • Select the file from your device or the cloud to upload.
  • Name the file appropriately before you click the “Upload” button.

 

Method #2:

  • Go to your Discussions tab across the top menu and click the “Add Discussion” button.
  • Enter a subject and supporting text to categorize your discussion/document.
  • Click the “Attach Document” button and select the file you want to upload with your discussion.
  • Click the “Post” button to post the discussion and document.

 

 

How do I invite my family members to join the case?

Go to your Care Team and click on the “Invite Someone” button in the top right corner. You’ll then be prompted to fill in the person’s name and email address. Once you hit send, an email will be sent to your family member asking them to join the case.

Are there any additional costs to work with my Care Coach?

No. Your membership grants you unlimited access to Cariloop’s Care Coaches and case management portal. Any time you need us, we are here to help!

Will my Coach continue working with me, even after my loved one’s immediate issue is resolved?

Yes. Our Coaches are committed to walking with you through your entire caregiving journey. So long as you are a Cariloop member, your dedicated Care Coach will be there for you any time you have an issue or a question.

What kind of experience does the Care Coach have? How can I be certain they are qualified to help me with my loved one’s care?

All our Care Coaches are licensed or certified healthcare professionals with a minimum of 10 years of experience in fields including nursing, social work, case management, therapy, counseling, and more. When you begin your journey with Cariloop, we pair you with a Coach whose expertise best matches your specific caregiving situation.

Do I need a HIPAA agreement to work with Cariloop?

No. If your Coach ever needs to discuss your situation with a healthcare provider, your Coach will ask you to sign and store a HIPAA form on the Cariloop portal.

How long does it take to construct a plan for my loved one once I start working with my Coach?

Every caregiver’s story requires its own unique amount of time and dedication to resolve the issue at hand. Any time you post in your case file, our Coaches are trained to be responsive within two hours maximum although many times they are even faster than that. We are committed to equipping and supporting you in your caregiving journey as quickly and efficiently as possible.

Can I invite my doctor or attorney to join my case? If so, how is this accomplished?

Yes. As the owner of your case file, you have complete control over who has access to your case. Your doctor or attorney is more than welcome to join your case if you invite them to do so. Anyone you invite will be required to create a Cariloop username and password upon joining your case.

Can I speak with a Care Coach on the phone or am I limited to posting in my case file?

Our Care Coaches will have the quickest response time when you post in your case file. However, our Coaches are also available via phone call or video chat when necessary.

Do I need to be the primary point of communication with the Care Coach or can my sibling also ask them questions?

Anyone who you have granted access to your case file can post discussions and upload documents to your case file. Therefore, your siblings can communicate directly with your Care Coach via the portal at any time—no need for you to spend extra time being the mediator.

My wife’s sister recently received a cancer diagnosis. Can my Cariloop membership help support my sister-in-law?

Yes. A Cariloop membership provides support to the people caring for whomever you consider family–your sister-in-law, spouse, aunts and uncles, best friend or even neighbor. The membership cost is based on the number of loved-ones being cared for.

What should I do if I forget my login information?

Simply click the “Forgot password?” button on the login home page https://plan.cariloop.com and enter your email. Instructions for resetting your login information will be sent to the email that you entered.

Can Cariloop help me figure out what to do for my loved one who has memory loss issues?

Yes. Memory care is one of the many challenges that our Coaches have helped family caregivers just like you face with their loved ones.

I’m starting to think my loved one is no longer safe living at home. Can Cariloop offer advice?

Yes. We understand how difficult conversations like this one can be, and our Coaches will be there to support you with everything from conversation starters to expectation management. We’ll also help you explore your loved one’s options for what’s next—whether this means searching for a professional caregiver or considering facility options.

What if my parent is already living at a nursing home, but it’s getting too expensive. Can my coach find a new place that meets our budget?

Yes. Our Coaches are committed to finding options that best match your loved one’s care situation. Our core value of integrity requires our Coaches to provide the most objective and transparent recommendations possible.

I’m not very tech savvy. Is your portal hard to use?

Not at all! Our online portal is specifically designed with you in mind. When you sign in to our site, you will only find the elements necessary to effectively communicate with your family and your Care Coach.

If I’m taking care of a parent, can they also use the case management portal? What are the restrictions, if any, to adding new people to the case?

Absolutely! All family members, including the loved one you are caring for, are more than welcome to use the portal if you decide to invite them into your case file. Adding and removing people from the case file is left up to the owner of the case file.

Can Cariloop help transfer medical documents to other providers?

No. Our portal is best suited for organizing and storing important documents rather than transferring them. However, our mobile-friendly web app does allow you to easily access and share these documents with providers when necessary.

How does Cariloop know which care facilities will best fit my loved ones needs if he or she lives out of state?

Your Care Coach will do whatever research is necessary to find care facilities that are most appropriate for your loved one’s situation. The questions that our Coaches ask during the search process are applicable to every care facility, no matter what state you live in.

Will Cariloop speak directly to facilities to help me plan for my loved one’s care?

Yes. Our Coaches will contact facilities during the search process to ensure that a facility will be a good option for your loved one.

Have a different question? Let us help!

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    Why does Cariloop exist?

    Our team at Cariloop firmly believes that no one should ever have to go through caregiving alone. In an effort to deliver on this promise, Cariloop is arming families with the world’s first human-powered Caregiver Support Platform. Creating a seamless balance of touch and tech, Cariloop’s platform combines healthcare coaching services and cloud-based tools that help families plan for and manage their caregiving journey.

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    Contact Info

    • Cariloop, Inc.
    • 4848 Lemmon Ave. #100-760 Dallas, TX 75219
    • 844-790-5667
    • cariloop.com

    In the media

    • Cariloop Selected as Winning Company for Powderkeg’s 2020 National Tech Culture Awards
      Cariloop Selected as Winning Company for Powderkeg’s 2020 National Tech Culture Awards
    • Dallas Business Journal Recognizes Cariloop as 2020 Best Place to Work
      Dallas Business Journal Recognizes Cariloop as 2020 Best Place to Work
    • Only 32% of companies returning to work have plans for employees’ child-care needs
      Only 32% of companies returning to work have plans for employees’ child-care needs

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