Alleviating Patient Fears Could Be Key
Everyone is beginning to accept the fact that the focus of healthcare is shifting to a more patient centered care model and in many cases ties satisfaction to reimbursement. Managers should therefore strategically use these scores as a marketing tool to help attract more customers and revenue by raising them. I find that one of the primary ways the hospital can improve its quality scores is by eliminating patient fears and loneliness.
Having worked as a medical scribe and administrative assistant in many healthcare locations like emergency rooms, primary and specialty clinics and senior community home health and hospice entities, I have seen that many patients suffer from “Clinicphobia”. The most common fears patients, especially senior care, have are occurrences of infection, incompetence, death, cost, mix-ups, needles, rude staff, germs, prognosis, communication, and loneliness.
I strongly believed that practices should be put in place to address patient fears and concerns. Some accommodations to patient fears and loneliness could be to inquire from the patient a preference to room privacy and location, along with other probes regarding meal preparation, no disturbance timings and anything else that might be of interest to the patient in order to decrease the level of anxiety, fear and loneliness.
In a recent article from the UK regarding a home care organization known as Bupa Care, it was illustrated that much of the “fear” in patients in senior care units is cost. Paying for long term care is not easy and Bupa Care describes that the cost of care in a care home depends on a number of factors, including: the type and level of care you need, the location of the home, the style of the care home and the size of the room.
This home care service aims to eliminate patient fears in terms of expense and cost by stating that “You don’t need to have health insurance and many of our residents receive financial aid, be it from Local Authority funding or a Primary Care Trust supported by NHS Continuing Care”. They suggest, “The first step in finding out what is available to you is to get an assessment from your local social services. Even if you don’t think you’re eligible, you may become so in the future”. When healthcare providers and healers point the patient in the right direction and make their stay more comfortable, they are ultimately making the healing process faster.
Help alleviate the fears of our patients by getting the information you need! Visit Cariloop and discover all of the providers available in your area, including: Assisted Living, Home Health, Non-medical Home Care, Independent Living, Hospice Case, Residential Care Home, Skilled Nursing Facility, Adult Day Care and Rehabilitation. Stay updated on Cariloop for more interesting blogs regarding patient care, healthcare advancements and technology. Find trusted care for the ones you love!